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Cedars-Sinai Sponsored Project

Screening Heroes is a voice user interface designed to help Cedars-Sinai launch California’s first mobile lung cancer screening unit in 2025.

Screening Heroes is a voice user interface designed to help Cedars-Sinai launch California’s first mobile lung cancer screening unit in 2025.

Screening Heroes is a voice user interface designed to help Cedars-Sinai launch California’s first mobile lung cancer screening unit in 2025.

Details

Year

Jan '24 - Apr '24

Role

UX Designer

UX Designer | UX Research, Product Design, Prototyping, Usability Testing, Stakeholder Collaboration

Focus

UX Research, Product Design, Prototyping, Usability Testing, Stakeholder Collaboration

"How might we ensure that potential
patients aged 50-80 in underserved communities have access to early lung cancer screening?"

Overview

Partnering with the Cedars-Sinai Cancer Research Center at ArtCenter College of Design, I led the design of a kiosk, mobile voice interface to improve accessibility for underserved communities in early screenings.

Waiting

Listening

Thinking

Speaking

Success metrics

10%

“

Our goal for this campaign is to raise lung cancer screening rates by 10% and build annual patient retention.” — Cedars-Sinai

2025

Cedar-Sinai mobile lung cancer screening van and campaign are set to launch in Los Angeles and Orange Counties in 2025.

"How might we ensure that underserved adults aged 50-80 have access to lung cancer screening?"

Insights synthesis

We interviewed 18 stakeholders from Cedars-Sinai and Kheir Clinic, formed behavioral groups through affinity mapping, and identified 3 key pain points among patients and healthcare professionals.

Key insight 01

Key insight 01

Limited education, health literacy among underserved populations.

Limited education and health literacy among underserved populations.

Limited education and health literacy among underserved populations.

"

I don’t have time to go to the clinic when I’m not sick."

Key insight 02

Key insight 02

Patients withhold health history due to language, distrust, stigma.

Patients withhold health history due to language barriers, distrust, stigma.

Patients withhold health history due to language, distrust, stigma.

"

How many cigarette do you smoke?, they often answer much fewer."

Key insight 03

Key insight 03

High patient drop-off from complex screening process.

Patient drop-off from screening process due to system complexity.

Patient drop-off from screening process due to system complexity.

"

It takes a lot of effort to go to a PCP clinic appointment in the first place."

Service blueprint

We uncovered 3 key opportunities for design intervention: appointment scheduling with a PCP or for a CT scan, patient discussions with healthcare providers, and notifications to keep users on track.

Challenge refocus

"How might we develop an efficient
system that increase health literacy, and build trust across multiple target audiences?”

(Latinx, African American, LGBTQ+, and Korean populations)

Solution 01

Build trust and health literacy through community voices

Build trust and health literacy through community voices

Build Trust & Health Literacy Through Community Voices

I designed a friendly AI voice assistant modeled after local healthcare providers to simplify medical information, support multiple languages, and build trust by making patients feel safe and heard.

Gradient blue bubbles reflect Maria’s trust, accessibility, and inclusivity in conversation, mirroring her warmth, expertise, and dedication to community health.

Key Implementations

Kiosk and companion app voice user interface

Through research on target users aged 50-80, I found that many rely on public transportation and prefer phone calls over text messages. Given these habits, voice-based interactions were the ideal solution.

Bus Station Kiosk

Public Information Design for
"Simple & Accessible Screening Information"

→

↓

Companion Application

Secure & Private Conversation for
"Eligibility Screening & Easy Scheduling"

Ensuring Accessiblity

Meet ADA requirement and is accessible to all

Solution 02

Clear and Personalized Step-by-Step Guidance

Clear and Personalized Step-by-Step Guidance

Clear and Personalized Step-by-Step Guidance

I designed a system to streamline lung cancer screening by helping users schedule appointments, track progress, and access learning resources to reduce drop-offs and improve screening rates.

"How might we develop an efficient
system to increase health literacy, and build trust across multiple audiences?”

(Latinx, African American, LGBTQ+, and Korean populations)

Personalized Home

Appointment Details & Notifications

Process Checklist

Progress Tracking & Follow-Up

Learning Resources

Early Screening & Eligibility

Design Decision & Iteration

I explored solutions through prototyping, usability testing, discussions with designers and researchers.

I explored solutions through prototyping, usability testing, discussions with designers and researchers.

Mid Fidelity Wireframes

Insight 01

Limited users ability to voice interact

Insight 02

Limited user input and conflicting buttons

Limited user input, conflicting buttons

Insight 03

Chat box occupies excessive screen space

Chat box occupies excessive screen

Final Design

Flexible input and easy-to-follow chat bubble

Flexible input and easy-to-follow chat

Stakeholder feedback

"We were initially worried about the budget, but voice interface turned out to be a cost-effective solution that breaks down barriers for older adults and non-English speakers throughout their healthcare journey."

(Right) Zul Surani, Director, Cedars-Sinai Research Center for Health Equity. Image courtesy of ArtCenter College of Design.

Reflection

01

Accessibility and inclusive design

I learn that voice user interface and interaction can help drive accessibility and inclusivity design.

02

The impact of design decisions

I learn how design decisions can impact people’s ability to engage with the world.

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Overview

Research

Solution

Ideation

Reflection

©️ 2022 - 2025 Claire Wenhsun Li.

email

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©️ 2025 Claire Li.

email

medium

linkedin

©️ 2022 - 2025 Claire Wenhsun Li.

email

medium

linkedin